Our Client Satisfaction Guarantee

At the Kramer Law Group, we want to make sure that you are satisfied with the quality of our legal services. While no law firm can guarantee the final outcome in a case, the lawyers and staff at the Kramer Law Group are committed to delivering to you a level of service that we can be proud of. We therefore pledge to you the following:

ALL INITIAL CONSULTATIONS ARE FREE OF CHARGE. At the Kramer Law Group, we believe that all initial consultations on injury cases should be free, no matter how long they go. This is how we’ve operated since we opened our doors over 10 years ago and still do to this day. This means that all initial consultations on a personal injury matter, auto accident, sexual harassment or other injury case will not cost you anything.

30-DAY NO-FEE PROMISE. We know that the public is suspicious and wary of personal injury lawyers. You’ve seen some of the tacky commercials out there and may be worried if the lawyer you hire will do a good job for you. To relieve your mind, we guarantee that if in the first 30 days you are not satisfied with the level of service we provide as your attorney, we will not charge you a single penny for the work that we have done on your case. This will allow you to “test drive” our law firm for 30 days with no obligation to remain a long-term client. We don’t think you’ll need to exercise this Guarantee, but provide it to give you peace of mind in the abilities and results of our law firm.

WE GUARANTEE THAT WE WILL NOT TAKE A FEE UNLESS WE GET YOU AN ACCEPTABLE SETTLEMENT OR A TRIAL VERDICT. Some law firms require you to pay money up front in the form of a “retainer” before they’ll work on your case. Other firms require that you pay for case expenses as the case goes along, such as money for filing a lawsuit in court. We understand that those who have been injured may not have the money to pay for these things. That’s why we will not charge you any fee or expense on your auto accident or injury case until we receive an acceptable money settlement or receive a trial verdict.

WE GUARANTEE THAT WE WILL RETURN YOUR PHONE CALLS. We have all heard stories about lawyers not returning their client’s phone calls. We feel that this is unacceptable and disrespectful to you, the client. We therefore guarantee you that we will return your phone call as soon as possible, but no later than one business day after you call. If we ever fail to do this, we’ll send you a free gift card to a restaurant in the area. We’ll additionally schedule a phone conference or in-person meeting with you to discuss your questions or concerns and to make sure your case is proceeding properly.

WE GUARANTEE THAT AN ATTORNEY WILL MEET WITH YOU. We know that some people who think they are hiring an attorney, never actually meet with them! Often, especially with TV firms, they will send a “runner” or “investigator” out to meet with and sign you up. That’s not how we operate at the Kramer Law Group. You will always have the opportunity to meet with one of our lawyers right at the initial consultation, as well as anytime during the case if you wish.

OUR GOAL IS COMPLETE CLIENT SATISFACTION. At the Kramer Law Group, our goal is to finish your case with you being satisfied with the results and the performance of our attorneys and staff. Reaching this goal can sometimes be a challenge and is something rarely discussed or offered by other injury law firms. However, our firm has set complete client satisfaction as a goal and we intend to do our best to achieve it. Therefore, if for any reason you are not satisfied with the performance of our attorneys or legal staff, I personally want to hear about it so we can resolve it. While we cannot guarantee the final outcome, we believe that all attorneys should try harder to treat their clients with the understanding, fairness and respect that they deserve.

Ron J. Kramer
Managing Attorney